4-6 March, 2026 | Gold Coast, Australia

Where Real Engagement Meets Real Opportunity

ENQUIRE FOR 2026

2026 SPONSORSHIP PROSPECTUS

GET READY FOR CCW 2026! SHAPING THE FUTURE OF CUSTOMER CONTACT!

After a challenging yet insightful 2025 Summit, we’re excited to return in 2026 with a renewed focus on Delivering Personalised Customer Connections: When People Meet Technology. Despite the disruption caused by Cyclone Alfred, the 2025 Executive Day and early sessions provided valuable insights and meaningful networking opportunities, setting the stage for a deeper exploration of customer contact excellence in 2026.

CCW 2026 will build on the powerful conversations and expert insights from the 2025 Summit, bringing together the most influential customer contact leaders to tackle the evolving challenges and opportunities within the industry. Here’s what makes CCW 2026 a must-attend event:

✅ Exclusive Thought Leadership: Gain insights from top industry leaders. Expect a world-class speaker line-up addressing the most pressing issues in customer contact.
✅ Comprehensive Agenda: From AI-driven customer experiences to workforce optimisation and crisis management, CCW 2026 will feature a diverse range of panels, workshops, and interactive sessions designed to equip you with actionable strategies.
✅ Unmatched Networking Opportunities: CCW 2026 will expand on the intimate networking offered in 2025, with more structured and informal opportunities to connect with industry peers and thought leaders.
✅ Interactive Innovation Hub: Discover the latest customer contact technologies through live demos and interactive showcases, with direct access to the solution providers driving industry change.

Before we gather on the Gold Coast in 2026, join us at CCWinter at Marvel Stadium in Melbourne on 13–14 August 2025. This special event will reconnect the CCW community and give attendees a chance to revisit and expand on the conversations cut short in 2025.
Join us for a pivotal year as we explore the intersection of human connection and technological innovation, driving the next wave of customer contact excellence.

CHECK OUT 2026 PROSPECTUS

2025 CCW Expert Speaker Line Up Included...

Angelo Azar

Chief Operating Officer

Honey Insurance

Praveen Sasidharan

Chief Insurance Services Officer

Allianz

Elisa Iurato

Chief of Community, Retail & Supporter Experience

World Vision Australia

Kanika Puri

Chief Operating Officer

Fast Cover

Lauren Reid

Former - Chief Customer Officer

Navy Health

Doug Casterton

Head of Operational Excellence

GetYourGuide

Brandon Davis

Contact Centre Director

Uniting AgeWell

Kirsty Robinson

Customer Experience Director

TAFE Queensland

Emma Hounsell

General Manager Contact Centres – Health Insurance

Bupa

Kelly Mendes

General Manager Shared Services

Pica Group

Emilia Simone

General Manager – Customer Experience

Sime Darby Motors

Greg Hodge

General Manager Strategic Initiatives

Johns Lyng Group

Cloe Kernick

GM Customer and Market Operations

Energy Queensland

Jen Harding

General Manager Engagement Education and Advice

HESTA

Scott Cumming

Senior Manager: Workforce Planning AU,

AIA Australia

Aneta Field

Senior Manager: Customer Support

Honey Insurance

Andrew Carlson

Customer Channels

Medibank

Jim Palmer

Chief AI Officer

Dialpad

Kahlil Gray

Workforce Planning & Analytics Manager, Customer Engagement, Retail Markets

Alinta Energy

Paul Magee

Director & President

Auraya Systems

Sarvesh Jerath

COO

Data GMZ

Kunal Rahalkar

CEO

Data GMZ

David Vincent

Partner

CXO2

Mike Cha

Head of Product Management

Sendbird

Danni Andrews

Customer Experience Manager

Allianz

Christine Inkster

Manager Student Engagement and Customer Service

TAFE SA

Paul Brennan

Learning and Development Specialist

Super Retail Group

Harold Rey P. Ladaran

Chief Executive Officer

Splace BPO

Anthony Nguyen

Senior Manager: Platform & Enablement

Great Southern Bank

Haley Porter

Quality and Insights Manager

Super Retail Group

Damian Purvis

Customer Service Team Lead

Meridian Energy

View All Speakers

LEADING THE CHARGE: CHECK OUT THE STELLAR LINEUP OF ATTENDEES AT CCW 2025!

BECOME A CCW SPONSOR

Elevate your brand and forge valuable connections at CCW 2026 – the premier customer contact event in Australia and New Zealand. As a sponsor or exhibitor, you’ll gain exclusive access to an engaged audience of industry leaders, decision-makers, and CX professionals who are driving the future of customer experience.

Showcase your innovative solutions, amplify your brand, and position yourself at the forefront of the evolving customer contact landscape. This is your chance to connect with the brightest minds in CX, foster strategic partnerships, and make a lasting impact in the industry.

Don’t miss this unparalleled opportunity to lead, inspire, and shape the future of customer contact!

ENQUIRE FOR SPONSORSHIP

Check out the 2024 highlights!

What’s Your Unique Contact Centre Superpower?

These showreels capture the energy, insights, and connections that make CCW the premier event for the customer experience (CX) industry in Australia & New Zealand. But the best is yet to come! We’re already gearing up for an even bigger and better event in 2026 - stay tuned for what’s next!

REQUEST EARLY INFO

THE #CCWEEKAU DIFFERENCE

AN AWESOME EXPERIENCE

Kick back in our relaxed networking sessions

At the end of an insightful day, prepared to be wow’d as you relax in our evening networking activities.

Learn More

INTERACTIVITY. A TRUE COMMUNITY.

Curated networking sessions ensure you meet new people every day Group discussions, workshops, panel sessions, roundtables, speed networking, concierge meetings and so much more means you will have the interaction you crave at all other shows.

Learn More

AT A BEAUTIFUL RESORT ON THE GOLD COAST

To us you are a VIP and should be treated like it.

CCW will be held at a premium location – not a soulless convention centre. Connect with other attendees under the stars at our rooftop bar drinks reception and enjoy the sand between your toes when you step out of the conference to explore the local area.

Learn More

85% SERVICE EXECUTIVES IN ATTENDANCE

Want to avoid a day of non-stop pitches and product focused presentations?

CCW sessions are designed to avoid pitch-after-pitch sessions with a dedicated agenda team to ensure that each and every session focuses on challenges and approaches to these, ensuring you get actionable insights from each and every session.

VIEW 2025 ATTENDEE LIST

A Five Star Event! See what our attendees are saying:

The CCW team did an amazing job organising and executing the event. All the sessions were well thought of and as an attendee I was able to learn so much. I also enjoyed networking and meeting leaders from across the contact centre industry

Had the most wonderful time at Customer Contact Week Australia and NZ last week. It was so invigorating to be around so many like-minded, #customercentric people! There were so many insightful speakers, fantastic insight into the future of customer service with #AI, so many different perspectives and industries, and I met the best people!

The event was amazing most of all due to the great people - organizer team and attendees. That said, the topic, the venue, and the setting were also world class. I would recommend your event to any customer-focused organization and professional!

CCW 2024 was a powerhouse of great speakers, diverse and relevant content, and helpful vendor support. It was great to be in a room full of people passionate about the customer experience, and I learnt a lot to take back to my business. Can’t wait for CCW 2025!